THE INFORMATION WE COLLECT and THE PURPOSE OF COLLECTION AND USE.
We collect the following categories of information:
When you respond to a survey, contact us to receive technical support assistance or sign up to list your property (Homeowner/Property Manager) or a Guest, you will be asked to provide certain information which may include first name, last name, email address, and a brief bio about yourself (if applicable) ("Contact Information"). The Contact Information is used by our sales, support and Services teams to provide the requested Services or information, and to contact Property Owners/Managers and Guests for purposes of direct marketing of our current and future Services.
Guests who wish to book an accommodation may be asked for additional information about their booking request ("Guest Information"). The Guest Information will be provided to the owner of the applicable property. We reserve the right, but have no obligation, to request and obtain further evidence of identification from Property Owners/Managers who have listed with us and/or Guests prior to accepting a property to the Site for listing or connecting the Guest to the Property Owners/Managers, as applicable. Our decisions regarding the adequacy of identification and acceptance of a property shall be made solely at our discretion. We are not liable for anything to do with your decision to book a Guest or a Guest’s choice of booking if found through this site. We are also not liable for the accurancy of the property as described in the Property Owner/Manager listing.
Property Owners and Managers who wish to list a property will also be asked to provide information about the property which may include address of the property, number of bedrooms and bathrooms, list of amenities, and other information about the property ("Property Information"). The Property Information is used to provide the Services, including but not limited to, listing the property for potential renting on the Website.
As a Guest, if you choose to contact one of our Homeowners/Managers, and subsequently, decide to rent the property, all transactions and services decided between guest and homeowner/property manager, included but not limited to financial, are not affiliated with FFVR, and FFVR is not liable in any way should a dispute arise. If the homeowner/property manager chooses to list their homes/properties for rent to prospective Guestst on our website, you will be required to provide your credit card, bank account information and other payment related information necessary to process listing (collectively, the "Billing Information"). Billing Information is collected and processed by our third-party payment processor operating as our agent (See, Onward Transfers to Third Parties). FFVR is not involved in any transactions involving the renting of the properties that are listed.
IDENTITY VERIFICATION INFORMATION
If we deem it necessary in the processing of your request to list a property with FFVR, we reserve the right to verify your identity. For identity verification purposes, you will be required to provide a Government ID, photograph(s), and other information necessary to verify said identity (collectively, the “Identity Verification Information”). We reserve the right to request proof of home ownership information, including but not limited to, warranty deeds and current up-to-date financial mortgage statements.
In addition to the Contact Information, Guest Information, and Property Information, we may also collect or receive the following information
When you visit the Website or use the Services, we may automatically collect certain information such as the name of your Internet service provider, the pages you viewed on our Website, the number of links you click within our Website, search terms, operating system, website traffic and related statistics, keywords, the state or country from which you are accessing our Website, the date and time of your visit, the type of browser or computer you use, the web page from which you linked to our Website, your "IP" or Internet Protocol address and other data.
COOKIES AND OUR POLICY
To make this Website work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering information whenever you return to the site or browse from one page to another.
You can control and/or delete cookies. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our Website and some services and functionalities may not work.
Web beacons, also known as "clear gif" technology, are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web site users. Unlike cookies, which can be stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We may use web beacons to help us manage Content on the Website by tracking what Content is effective.
In an ongoing effort to better understand our users, the Website, and the Services, we might analyze your information in aggregate form to operate, maintain, manage, and improve the Website, and the Services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, existing or potential business partners, sponsors, or advertisers. We may also disclose aggregated user statistics in order to describe our Services and the Website to current and prospective business partners and to other third parties for other lawful purposes.
ONWARD TRANSFER TO THIRD PARTIES
Onward Transfer to Controllers (STRIPE)
You may opt out of having your personal information collected and/or processed by or transferred to Stripe by notifying us. In such event, we will use commercially reasonable efforts to process your payments and/or verify your identity using alternative means, but your decision to opt-out may limit your use of the Website, the Mobile App and/or our Platform.
OPT-IN TO CERTAIN ONWARD TRANSFERS
We will not disclose your sensitive personal information to any third party without first obtaining your opt-in consent. When we provide this information regarding requested disclosure, we will include instructions for how to grant consent. In all instances, please allow us a reasonable time to process your response.
DISCLOSURE TO PUBLIC AUTHORITIES
We may be required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
OPT-OUT FOR DIRECT MARKETING; EMAIL MANAGEMENT
You may opt out at any time from the use of your personal information for direct marketing purposes, and/or the transfer of your personal information to third parties for direct marketing purposes, by contacting us. Please allow us a reasonable time to process your request.
ACCESS TO PERSONAL INFORMATION.
RETENTION OF PERSONAL INFORMATION
We may send you legally required notifications and other notices including, but not limited to, service related notices, transactional communications related to your account, or notices regarding a change to any of our policies. In order to opt-out of receiving these notices, you may need to deactivate your account.
We offer you control over your privacy preferences regarding promotional email. You may update these preferences at any time. Please allow sufficient time for your preferences to be processed.
Any Content created by the Owner/Property Manager of a property or personal information published on the Website is public and accessible by any third party. If you participate in chat rooms, blogs, message or bulletin boards, news groups or similar forums, your username will be posted on the Website. Any Content or personal information published on the Website may also appear in search engine results and in the cache of those search engines, in feeds and third party websites pursuant to co-branding agreements. We have no control over updating and/or removal of such Content or personal information, which is the sole responsibility of the search engines, third party websites and RSS web feed resources. You agree and acknowledge that Family Friendly Vacation Rentals is not be liable for the information published in search results or by any third party website that carries any Content or personal information published on the Website. We strongly discourage posting any information on these features or in any Content or personal information posted by you that you do not want others to see or use.
We do not and cannot review all communications and materials posted to or created by users that visit the Website or use the Services. You acknowledge that by providing you with the ability to post, view and distribute communications, Content and personal information via the Website, FFVR is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating thereto. However, we reserve the right to block or remove communications, Content, personal information or other submissions to the Website, for any reason in our sole and absolute discretion.
We may, directly or indirectly through third party service providers, serve personalized advertisements for products and services that may be of interest to you when you visit the Website and third party websites. Family Friendly Vacation Rentals and its third party service providers may use Other Information collected during your visits to the Website and third party websites to select personalized advertisements, and combine and compare your information with other databases, perform, or have performed, cookie syncs, and otherwise use your information for commercial purposes. You may opt-out of the tailoring of advertising based on information we collect. To learn more about the use of this information, or to choose not to have this information used by our providers or third party advertising partners by opting out, please visit the Network Advertising Initiative by clicking www.networkadvertising.org.
FFVR uses commercially reasonable measures (including secured socket layer ("SSL") technology) to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of the databases where your personal information is stored and processed, nor can we guarantee that the information that you supply will not be intercepted while being transmitted to and from us over the Internet including, without limitation, information included within emails. You should not disclose your Password and ID to anyone and you should always remember to log off, especially if you are using a shared computer. You are solely responsible for maintaining the confidentiality of your Password and ID, and for any use of your Password and ID, whether or not you have authorized such use.
LINKS TO THIRD PARTY WEBSITES.
The Website is not intended for business use by children under the age of 18. Family Friendly Vacation Rentals does not knowingly collect or use any personal information from such children. If you are under the age of 18, do not submit any information through this Website regarding a listing or rental. If we learn that we have collected personal information from children under the age of 18, we will take steps to delete that information as soon as possible. That being said, there may, at times, be fun information on the website directed for the enjoyment of children, like kids’ features and travel blogs focusing on children's activities. We welcome children traveling with parents and guardians to look at all the family friendly information we may gather on this website but insist is be under adult supervision. If your child’s information is gathered, you indemnify us of any wrongdoing as by using this website, you maintain that your child used it supervised.
Family Friendly Vacation Rentals, LLC. Copyright 2019