Privacy Policy
Family Friendly Vacation Rentals, LLC ( “Family, ''FFVR ``,''we," "us," or "ours") provides this Privacy Policy because we know you care about how your information is collected, used, shared and retained. This Privacy Policy applies to information collected when you access our Website located at www.familyfriendlyvacationrentals.com (the "Website"), or use the services that we make available via the Website from time to time (the "Services"). By visiting the Website or using the Services, you acknowledge and agree that your access to the Website and use of the Services is subject to the Terms of Service and consent to our collection, use, disclosure and retention of your Information as set forth in this Privacy Policy. Unless otherwise stated herein, all defined terms shall have the meaning assigned in the Terms of Use.
THE INFORMATION WE COLLECT and THE PURPOSE OF COLLECTION AND USE. We collect the following categories of information:CONTACT INFORMATION
When you respond to a survey, contact us to receive technical support assistance or sign up to list your property (Homeowner/Property Manager) or a Guest, you will be asked to provide certain information which may include first name, last name, email address, and a brief bio about yourself (if applicable) ("Contact Information"). The Contact Information is used by our sales, support and Services teams to provide the requested Services or information, and to contact Property Owners/Managers and Guests for purposes of direct marketing of our current and future Services.
GUEST INFORMATION
Guests who wish to book an accommodation may be asked for additional information about their booking request ("Guest Information"). The Guest Information will be provided to the owner of the applicable property. We reserve the right, but have no obligation, to request and obtain further evidence of identification from Property Owners/Managers who have listed with us and/or Guests prior to accepting a property to the Site for listing or connecting the Guest to the Property Owners/Managers, as applicable. Our decisions regarding the adequacy of identification and acceptance of a property shall be made solely at our discretion. We are not liable for anything to do with your decision to book a Guest or a Guest’s choice of booking if found through this site. We are also not liable for the accurancy of the property as described in the Property Owner/Manager listing.
PROPERTY INFORMATION
Property Owners and Managers who wish to list a property will also be asked to provide information about the property which may include address of the property, number of bedrooms and bathrooms, list of amenities, and other information about the property ("Property Information"). The Property Information is used to provide the Services, including but not limited to, listing the property for potential renting on the Website.
BILLING INFORMATION
As a Guest, if you choose to contact one of our Homeowners/Managers, and subsequently, decide to rent the property, all transactions and services decided between guest and homeowner/property manager, included but not limited to financial, are not affiliated with FFVR, and FFVR is not liable in any way should a dispute arise. If the homeowner/property manager chooses to list their homes/properties for rent to prospective Guestst on our website, you will be required to provide your credit card, bank account information and other payment related information necessary to process listing (collectively, the "Billing Information"). Billing Information is collected and processed by our third-party payment processor operating as our agent (See, Onward Transfers to Third Parties). FFVR is not involved in any transactions involving the renting of the properties that are listed.
IDENTITY VERIFICATION INFORMATION
If we deem it necessary in the processing of your request to list a property with FFVR, we reserve the right to verify your identity. For identity verification purposes, you will be required to provide a Government ID, photograph(s), and other information necessary to verify said identity (collectively, the “Identity Verification Information”). We reserve the right to request proof of home ownership information, including but not limited to, warranty deeds and current up-to-date financial mortgage statements.
OTHER INFORMATION
In addition to the Contact Information, Guest Information, and Property Information, we may also collect or receive the following information
ACTIVITY INFORMATION
When you visit the Website or use the Services, we may automatically collect certain information such as the name of your Internet service provider, the pages you viewed on our Website, the number of links you click within our Website, search terms, operating system, website traffic and related statistics, keywords, the state or country from which you are accessing our Website, the date and time of your visit, the type of browser or computer you use, the web page from which you linked to our Website, your "IP" or Internet Protocol address and other data.
COOKIES AND OUR POLICY
To make this Website work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering information whenever you return to the site or browse from one page to another.
We use cookies on our Website to personalize your experience on our Website, and to help speed up your future activities and experiences on our Website. We also use cookies to track, compile and analyze usage, navigational and other statistical information that allow us to understand how people use our Website and to help us improve the structure and content of the Website. The cookie-related information is not used to identify you personally.
You can control and/or delete cookies. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our Website and some services and functionalities may not work.
If you have any comments or questions regarding this Cookie Policy, please contact Family Friendly Vacation Rentals through our website contact page with "COOKIE POLICY" in the subject line.
JAVASCRIPT TAGS
JavaScript tags trigger a sequence of events that includes viewing a first-party cookie (or setting that cookie if it does not already exist). We may use JavaScript tags to help us tailor and optimize our Website and provide you relevant Family Friendly Vacation Rentals outside of our Website.
WEB BEACONS
Web beacons, also known as "clear gif" technology, are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web site users. Unlike cookies, which can be stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We may use web beacons to help us manage Content on the Website by tracking what Content is effective.
INFORMATION COLLECTED THROUGH THE WEBSITE THAT IS NOT COVERED BY THIS PRIVACY POLICY.
We may create chat rooms, blogs, message or bulletin boards, or news groups available to you through the Website. THIS PRIVACY POLICY DOES NOT APPLY TO ANY INFORMATION (INCLUDING PERSONAL INFORMATION) THAT YOU PROVIDE USING CHAT ROOMS, BLOGS, MESSAGE OR BULLETIN BOARDS, NEWS GROUPS, OR OTHER SIMILAR FEATURES AVAILABLE THROUGH THE WEBSITE. ALL SUCH INFORMATION IS PUBLIC INFORMATION AND MAY BE SEEN, COLLECTED OR USED BY ANY USER OF THE SITE. By posting such information, you consent to the transfer of such information (including any personal information) from your country of origin to the US, and you acknowledge that the EU-US and the Swiss-U.S. Privacy Shield Framework does not apply to such information (including any personal information).
AGGREGATE DATA
In an ongoing effort to better understand our users, the Website, and the Services, we might analyze your information in aggregate form to operate, maintain, manage, and improve the Website, and the Services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, existing or potential business partners, sponsors, or advertisers. We may also disclose aggregated user statistics in order to describe our Services and the Website to current and prospective business partners and to other third parties for other lawful purposes.
ADDITIONAL USES
We may also use the Contact Information, Property Information and other information collected pursuant to this Privacy Policy to respond to general inquiries, solicit feedback and provide support regarding our products and Services, provide relevant content on our Website, and to communicate with you via email regarding our current and future Services.
ONWARD TRANSFER TO THIRD PARTIES
Just like many other businesses, we hire other companies to perform certain business-related services. We may disclose personal information to certain types of third party companies but only to the extent needed to enable them to provide such services. The types of companies that may receive personal information and their functions are: data storage, hosting services, user identity verification, and payment processors. All such third parties function as our agents, performing services at our instruction and on our behalf pursuant to contracts which require they provide at least the same level of privacy protection as is required by this privacy policy and implemented by Family Friendly Vacation Rentals. We may also disclose personal information to our affiliates in order to support marketing, sales and delivery of Services. With regard to the Principle of Accountability for Onward Transfer, we remain liable if our agent processes such personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.
Onward Transfer to Controllers (STRIPE)
We have engaged Stripe to process payments, conduct analytics and provide other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses the information to operate and improve the services it provides, including fraud detection. You can learn more about Stripe and read its privacy policy at. Stripe You may opt out of having your personal information collected and/or processed by or transferred to Stripe by notifying us. In such event, we will use commercially reasonable efforts to process your payments and/or verify your identity using alternative means, but your decision to opt-out may limit your use of the Website, the Mobile App and/or our Platform.
OPT-IN TO CERTAIN ONWARD TRANSFERS
We will not disclose your sensitive personal information to any third party without first obtaining your opt-in consent. When we provide this information regarding requested disclosure, we will include instructions for how to grant consent. In all instances, please allow us a reasonable time to process your response.
BUSINESS TRANSFERS
In the event of a merger, dissolution, reorganization or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal information, would be transferred to the surviving entity in a merger or the acquiring entity. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such personal information as set forth in this privacy policy. This policy shall be binding upon Family Friendly Vacation Rentals and its legal successors in interest.
DISCLOSURE TO PUBLIC AUTHORITIES
We may be required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
OPT-OUT FOR DIRECT MARKETING; EMAIL MANAGEMENT
You may opt out at any time from the use of your personal information for direct marketing purposes, and/or the transfer of your personal information to third parties for direct marketing purposes, by contacting us. Please allow us a reasonable time to process your request.
ACCESS TO PERSONAL INFORMATION.
Family Friendly Vacation Rentals acknowledges that EU individuals have the right to access the personal information we maintain about them. Upon request to us, we will provide you with confirmation as to whether we are processing your personal information, and have the data communicated to you within a reasonable time. You have the right to correct, amend or delete your personal information where it is inaccurate or has been processed in violation of this privacy policy. We may require payment of a non-excessive fee to defray our expenses in this regard. Please allow us a reasonable time to respond to your inquiries and requests.
RETENTION OF PERSONAL INFORMATION
We will retain your personal information in a form that identifies you only for as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, or subsequently authorized. We may continue processing your personal information for longer periods, but only for the time and to the extent such processing reasonably serves the purposes of archiving in the public interest, journalism, literature and art, scientific or historical research and statistical analysis, and subject to the protection of this Privacy Policy. After such time periods have expired, we may either delete your personal information or retain it in a form such that it does not identify you personally.
NOTICES
We may send you legally required notifications and other notices including, but not limited to, service related notices, transactional communications related to your account, or notices regarding a change to any of our policies. In order to opt-out of receiving these notices, you may need to deactivate your account.
We offer you control over your privacy preferences regarding promotional email. You may update these preferences at any time. Please allow sufficient time for your preferences to be processed.
CONTENT
Any Content created by the Owner/Property Manager of a property or personal information published on the Website is public and accessible by any third party. If you participate in chat rooms, blogs, message or bulletin boards, news groups or similar forums, your username will be posted on the Website. Any Content or personal information published on the Website may also appear in search engine results and in the cache of those search engines, in feeds and third party websites pursuant to co-branding agreements. We have no control over updating and/or removal of such Content or personal information, which is the sole responsibility of the search engines, third party websites and RSS web feed resources. You agree and acknowledge that Family Friendly Vacation Rentals is not be liable for the information published in search results or by any third party website that carries any Content or personal information published on the Website. We strongly discourage posting any information on these features or in any Content or personal information posted by you that you do not want others to see or use.
We do not and cannot review all communications and materials posted to or created by users that visit the Website or use the Services. You acknowledge that by providing you with the ability to post, view and distribute communications, Content and personal information via the Website, FFVR is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating thereto. However, we reserve the right to block or remove communications, Content, personal information or other submissions to the Website, for any reason in our sole and absolute discretion.
ADVERTISING
We may, directly or indirectly through third party service providers, serve personalized advertisements for products and services that may be of interest to you when you visit the Website and third party websites. Family Friendly Vacation Rentals and its third party service providers may use Other Information collected during your visits to the Website and third party websites to select personalized advertisements, and combine and compare your information with other databases, perform, or have performed, cookie syncs, and otherwise use your information for commercial purposes. You may opt-out of the tailoring of advertising based on information we collect. To learn more about the use of this information, or to choose not to have this information used by our providers or third party advertising partners by opting out, please visit the Network Advertising Initiative by clicking www.networkadvertising.org.
SECURITY
FFVR uses commercially reasonable measures (including secured socket layer ("SSL") technology) to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of the databases where your personal information is stored and processed, nor can we guarantee that the information that you supply will not be intercepted while being transmitted to and from us over the Internet including, without limitation, information included within emails. You should not disclose your Password and ID to anyone and you should always remember to log off, especially if you are using a shared computer. You are solely responsible for maintaining the confidentiality of your Password and ID, and for any use of your Password and ID, whether or not you have authorized such use.
LINKS TO THIRD PARTY WEBSITES.
The Website may contain links to third party websites, products, and services including social media sites such as Facebook and Twitter. These websites may place cookies or other tracking technologies on your computer or personal device. Information collected by these websites is governed by their privacy practices and is not subject to this Privacy Policy. We are not responsible for how third party websites collect, use, disclose, distribute, or maintain your information. If you visit a third party website linked from the Website, you do so at your own risk. We encourage you to learn about the privacy practices of those third parties prior to providing them with information or taking advantage of an offer or promotion. Family Friendly Vacation Rentals expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of your personal information.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the information. If you visit the Website or use the Services after a change to this Privacy Policy is posted on the Website, you will be bound by such change. Please refer back to this Privacy Policy on a regular basis. If you do not agree with the revised Privacy Policy, your sole remedy is to cancel your account and cease using this Website and the Services.
CHILDREN
The Website is not intended for business use by children under the age of 18. Family Friendly Vacation Rentals does not knowingly collect or use any personal information from such children. If you are under the age of 18, do not submit any information through this Website regarding a listing or rental. If we learn that we have collected personal information from children under the age of 18, we will take steps to delete that information as soon as possible. That being said, there may, at times, be fun information on the website directed for the enjoyment of children, like kids’ features and travel blogs focusing on children's activities. We welcome children traveling with parents and guardians to look at all the family friendly information we may gather on this website but insist is be under adult supervision. If your child’s information is gathered, you indemnify us of any wrongdoing as by using this website, you maintain that your child used it supervised.
QUESTIONS CONCERNING THIS PRIVACY POLICY
If you have any comments or questions regarding this Privacy Policy, please contact Family Friendly Vacation Rentals through our contact page on the website with "PRIVACY POLICY" in the subject line.
Family Friendly Vacation Rentals, LLC. Copyright 2019